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Ricardo Lemos

Ricardo Lemos

Collections Cycle Expert

Mill Valley, California

Dedicated senior management professional offering 19+ years designing, implementing and managing scalable processes for billing and collections in the FinTech, SaaS technology and consumer goods industries. Known as an expert in delivering innovative, reliable, cost-effective solutions that improve efficiency in a fast-paced environment. Committed, proactive, and hands-on with a proven track record training, leading and collaborating with diverse and motivated teams to meet business objectives. Highly praised for work ethic, passion, problem-solving and interpersonal communication skills, and successful delivery of work.
CORE COMPETENCIES
● Order to Cash Management Cycle
● Commercial Collections & Customer Service
● Financial Analysis
● Staff Development
● SOX/Compliance Management
● KPI Metrics Development
● SOP Development ● Vendor Management
● Root Cause Analysis
● Strategic Partnership Building
● Call Center Management
● Process Improvement
● System Implementation
● Risk Management


Experience:

  • Collections and Chargeback Manager/Supervisor (Canada, US and Latin America) (Deckers Outdoor Corporation)
  • Assistant Director Bureau Delinquent Revenue (City and County of San Francisco Treasury & Tax Collections)
  • Senior Credit, Billing and Collections Manager (BondDesk Group LLC)
  • Enterprise Billing Manager (Upwork)
  • Consultant: Procurement Assistant Manager (Williams-Sonoma, Inc.)

Skills:

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