Improver

Rob Dean

Director of Customer Success at Qvinci Software

Austin, Texas

Joined Qvinci in 2019 and have had an immediate effect on the Customer Success team. Customer Success is vital to our long-term profitability. As the Director of Customer Success, I play a key role in driving customer goals and product utilization by ensuring the engagement, success, retention, and growth of Qvinci's customers. I am a firm believer in strong Policy and Procedures and creating Standards to ensure smooth business practice. I am also a firm believer in training and education and have multiple degrees with over 30 years’ experience in education and in the business world. I have created an award-winning training program and understand that the client needs to have someone that will listen and resolve any issues at any time.

Specialties:
-Customer Success management
-Program Coordinator
-Training Program Development.
-eCommerce Business owner
-PMI PMP trained with focus on Policy and Procedures, Integrated Change Control, Scope, Time, Cost and Communication Management with strong Team Leadership development and implementation of sales and marketing plans, created budget and financial systems.
-US Federal Top Secret Security Clearance
-Proven Global Service Account Manager and Technical Writer
-Trouble Account Specialist
-High level of flexibility, integrity and dependability.

---

Experience:

• Director of Customer Success & IT Consultant (robmdean)
• Educational Administrator, Department Chair, Team Lead, Coach, STEM and Humanities Instructor (Austin Independent School District)
• Director of Customer Success (SaaS & B2B) (Qvinci Software)
• Director of Customer Success: robmdean (eBay for Business)
• Director of Customer Success & IT Service Desk Consultant (Top Secret Clearance) (INDUS Corporation)

Skills: