Improver

Rodrigo França Martins

Innovation | Technology | Efficiency | Customer Experience

Curitiba, Paraná

Executive with a digital mindset, agile, action oriented, committed, excellent problem-solving skills and able to lead projects and departments to deliver real earnings in increasing profitability, quality improvement, costs reduction and customer satisfaction.

Professional with +17 years’ experience in: Program/Project Management, Agile Models, Telecom Engineering focused in B2B solutions, Business Process Management/Continuous Improvement.

Currently leading a Quality Assurance team (+30 employees) and an Operational team (service delivery and maintenance) with +200 employees working around the country.

Graduated in Electronic and Telecommunication Engineering, MBA in Management of Telecom Services, PNL Pratictioner and Coaching Skills.

Advanced English and Intermediate Spanish level.

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Experience:

• Service Availability Manager (Vivo (Telefônica Brasil))
• Business Solutions Manager (GVT)
• Business Solutions Coordinator (GVT)
• Teacher (Faculdades Eseei)
• B2B Performance Manager (Vivo (Telefônica Brasil))
• Quality Assurance Manager (Vivo (Telefônica Brasil))
• Director (Curso Pré-Vestibular Voluntário Conexão)
• Quality Assurance & B2B Customer Service Manager (Vivo (Telefônica Brasil))
• Business Coach (Self Employed)

Skills: