DevOps Engineer - Tech Lead at EY @ Argentina
Director Of Customer Service at OptimalPlus
Specialties: A specialist in Global Management and Customer Care
- More than 10 years of experience in cross functional positions in a leading worldwide Customer Services and Professional Services groups in High-Tech Companies.
- Experience and expertise in worldwide customer management, crisis management and working with executive managers in various Security & Telco companies.
- Service contracts (SLA) \ PSS business development, initiative and expand existing business.
- High presentation skills, Pre-Sale activities and experience in presenting solutions in front of various audience and executives.
- Proven wide technological background: Microsoft WIN environment, Unix, Linux, Networking [TCP/IP], Cloud platforms - AWS & Azure
- Strong team management and leadership skills.
- Superb customer interaction and problem solving skills.
- Strong organization skills including resolution management and follow up.
- In-depth experience of working as a liaison between customers and internal teams.