Improver

Ronen Bibi

Director Of Customer Service at OptimalPlus

Israel

Specialties: A specialist in Global Management and Customer Care

- More than 10 years of experience in cross functional positions in a leading worldwide Customer Services and Professional Services groups in High-Tech Companies.

- Experience and expertise in worldwide customer management, crisis management and working with executive managers in various Security & Telco companies.

- Service contracts (SLA) \ PSS business development, initiative and expand existing business.

- High presentation skills, Pre-Sale activities and experience in presenting solutions in front of various audience and executives.

- Proven wide technological background: Microsoft WIN environment, Unix, Linux, Networking [TCP/IP], Cloud platforms - AWS & Azure

- Strong team management and leadership skills.

- Superb customer interaction and problem solving skills.

- Strong organization skills including resolution management and follow up.

- In-depth experience of working as a liaison between customers and internal teams.

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Experience:

• Director Of Customer Service (OptimalPlus)
• Director of Customer Support (Risco Group)
• System Expert (Comverse Technology, Inc.)
• VAS Deployment Group Manager (Comverse Technology, Inc.)
• Messaging section leader (Comverse Technology, Inc.)

Skills: