Chief Technology Manager bei Deutsche Bank @ Frankfurt Rhine-Main Metropolitan Area
Senior Leader - Project & Program Management | Customer Engagement & Success | Client Delivery Services
Experienced leader with deep experience in Information Technology for leading clients in Healthcare, Telecommunication and Energy. Outstanding results within Project and Program Management, Customer Engagement and Success, Business Operations and Client Services Delivery. Worked successfully in large matrix organizations as Manager, Project Manager, Technical Engineer and IT Business Solutions Consultant.
• Proven skills in establishing trusted partnership with customers, connecting needs with solutions, identifying and circling back demands and trends for technology and customer roadmap, increasing opportunities and sale, enhancing customer relationship.
• Experienced in cross-functional collaboration; planned, prioritized and orchestrated multiple projects meeting deadlines, business commitments and driving multimillion dollars in contract value; managed and led on-site and remote teams in client services delivery; led analysis and requirements for enterprise solutions; developed customer success programs including PMO process, tools, templates and training for multiple enterprise software upgrades and new implementations; spearheaded and launched customer success programs for new products and led internal groups through change in client delivery services execution with resounding success; focused on continued process efficiency, consolidated and streamlined processes leading to 15-20% savings.
• Worked constructively with stakeholders at all levels of organizations with call for action. Learned quickly and established as subject matter expert in the functional area of delivery for diverse solutions & services, ability to assess needs, relate well with concerns / issues, diffuse escalated issues, and follow through to resolution.
• Formed and led high-performing agile team of Project Managers and Technical Engineers, fostering trust, collaboration, increased competency and professional growth, conquering operational and strategic goals.