Improver

Sarah Cummings (Lavender)

Snr. Director Operations at Worldpay from FIS

Newfield, England

Senior business leader with deep expertise in leading, developing and transforming business teams.

CX leader and strategist driving business change through VOC campaigns/CI programmes delivering proven sustainable results.

Skilled connector, influencer, business management, process evolution, innovation, resourcing, engagement, leadership, talent development, change consulting, finance leadership.

Passionate people leader with a strong track record in developing high performing teams, vision setting and motivating cross functionally to improve the business.

Multi sector experience and proven results:

10 years global payments/fintech
2 years leading retailer and consumer brand
6 years telecommunications


Author, volunteer, mentor, wide business network and inexperienced parent!

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Experience:

• Contact Centre Manager (WorldPay)
• Head of Customer Service (Worldpay)
• Implementation Executive - Voice of The Customer (T-Mobile UK)
• Senior Director of Call Centre Operations (Worldpay from FIS)
• Insight Development Manager (Tesco)
• Strategy Executive (T-Mobile)

Skills: