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Senior Staff Product Manager at Bill.com
Experienced Professional and manager in end to end Capability/Product Management, Business Analysis and Design with an emphasis on User Experience and Interaction, Data-driven functional requirements and Process Improvement. Over 25 years experience in financial services, including Mobile Banking, Remote Deposit Capture, Mobile Payments, Alerts / Notifications, Online Banking, and Online Bill Payment, Accounting/Financial Systems, TCPA consent / client preferences, and Digital Messaging (email, text, push, chat, conversational messaging, and chat bots). Obtained certifications in Product Management (Pragmatic Marketing) and Process Improvement (Six Sigma).
Extremely comfortable in any work environment, but I prefer fast moving, forward-focused companies interested in working smarter and satisfying customer needs. I facilitate the delivery of meaningful and useful business requirements that have proven to reduce churn and time to market.
I enjoy making the ambiguous clear, the complex simple, and the outcomes obvious.
Specialties: Development of Market Requirements, Writing Business Requirements, Process Improvement, Use Cases and Scenarios, User Interaction Design, Problem Solving, Matrixed Management, and User / Client Experience.