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Shaban Ibrahim

Shaban Ibrahim

Riyadh Metro (O&M)

London, England

A customer-focused, team-oriented and innovative individual who has acquired an eclectic portfolio of refined face-to-face client relationship management skills and abilities; delivering service excellence within pressurised and often challenging working environments. Demonstrable, in-depth knowledge and broad expertise of front line customer services: anticipates and pre-empts issues; deploys timely and sound decision making that solves problems with minimal negative impact. Conscientious, flexible and adaptable; readily contributes strong work ethics, dedication, motivation, professionalism, and unparalleled levels of quality work. Develops rapport with customers to keep them feeling special; consistently displays practised skills to give customers full attention down to the smallest detail. Enjoys being part of, as well as managing, training, developing and motivating a successful and productive team; focused on continuous improvement and the ensuing provision of customer satisfaction.


Experience:

  • Duty Stations Manager (Transport for London)
  • Customer Service Specialist (IKEA Group)
  • Stations Manager (Flow Consortium)
  • Customer Service Supervisor (Transport for London)
  • Customer Service Manager (Transport for London)
  • Legal Work Experience (Transport for London)

Skills:

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