Improver

Shannon Ross

Director, Account Management at Optum

Greater Phoenix Area

25 years of Strategic Account Management and Inside Sales experience within the healthcare industry.

Client centric expertise within Pharmacy Benefit Management (PBM) organizations which assist clients with decreasing prescription expenses and healthcare spend trend components.

Past clients include government entities, employer organizations of varying sizes, health plans, hospitals, and regional and national retail pharmacies.

Experience implementing and working with government programs, including administering EGWP, Medicare Part D, Managed Care benefits, and servicing providers specializing in commercial and Medicare Supplement product lines.

Proven ability to develop and maintain strong client relationships through gaining a clear understanding of the client’s needs, goals and objectives. Then, acting in a consultative approach, work to develop solutions to their issues.

Demonstrated ability to strategically conceptualize and work cross-functionally to tactically implement all new Business Development products and manage specialized projects.

Extensive leadership roles both within own department and numerous cross-functional teams. Routine participant in cross-functional integration task forces.

More than a decade’s worth of experience telecommuting while having a seamless experience for the client.

Advanced skills with Microsoft Office suite.

Skilled with SalesForce, SalesForce Go and trained in both Edge and Altify opportunity evaluation methods.

Very comfortable presenting to clients and senior-level executives, including utilizing webinar technologies, inclusive of Zoom, WebEx, Microsoft Teams, and Google Meets.

Recipient of multiple Culture and Performance Awards from numerous organizations.

Beginning level proficiency in reading, writing and speaking of both French and Spanish.

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Experience:

• Senior Manager, Account Management (Catamaran)
• Strategic Account Executive (Walgreens Health Initiatives)
• Client Services Manager (Medical Security Card Company, dba ScriptSave)
• Strategic Account Executive (Catalyst Rx)
• Strategic Account Executive (Catamaran)
• Director, Account Management (Optum)
• Associate Director, OptumRx (Optum)

Skills: