
Michael Cortez
Senior Developer Advocate at Corva @ Houston, Texas
Global Stress & Crisis Speaker ǀ Executive Coach ǀ Thought Leader ǀ CSP ǀ Corporate Trainer ǀ Sharecare Academy of Judges ǀ LinkedInLiveHost ǀ Chair, HBA Ambassador Coaching/Training/Consulting Program
Washington DC-Baltimore Area
I work with high-stress industries like healthcare, hospitality, and human capital to
• Enhance retention
• Empower staff, and
• Enrich the workplace
Do you know the cost of stress to your organization? Are you eager to increase retention, empower staff to achieve great outcomes, and in the process, enrich your work environment?
You are not alone!
Leaders need a Service Excellence mindset created for their internal and external markets to retain, empower, and engage others.
They need to identify stress triggers, develop a stress-reduction plan, and generate amazing results – a WOWTcome™.
That’s where I come in!
For over two decades, I've worked with organizations to minimize stress, deliver excellence, and build engagement. I help leaders and business owners achieve better results through engagement and service excellence.
As Director of Premier Inc.’s Office of International Affairs and a subcontractor to USAID, my experience includes serving as U.S. Advisor to The Kremlin Hospital (yes, that one), to create a new healthcare infrastructure and foreign patient department. Working 100 hours and three countries/week in Eastern Europe, I needed to shift my paradigm and get my life back. I needed to reduce stress and achieve balance.
For me, that meant using my platform as a Speaker and becoming one of three nurses worldwide with the coveted CSP/FAAN designation. My expertise in leadership development, service excellence, engagement, and stress/crisis management helps you to answer the difficult question, “What if…”
Current Chair of the NSA Certification Committee, Past President of The National Speakers Association-DC, and the Infusion Nurses Society, past chair of the INCC, and a recipient of the Dr. Thomas Frist Humanitarian Award, I give back.
What’s in it for you? The ability to achieve – a WOWTcome™.
Through Coaching, Consulting, and Speaking, I make that happen!
Check out my most requested speaking programs…
• The Wages of Stress
• Employee Engagement
• Service Excellence with a WOW
Plus, customized virtual or Keynote programs on leadership, fatigue, and crisis management to meet your organization’s specific needs.
Let me help you live and work stress-free, focusing on the best WOWTcome™! Let me show you the impact of a system-wide Service Excellence program! Contact me now at 240.204.2435 or sharon@smwgroupllc.com
Senior Developer Advocate at Corva @ Houston, Texas
Growth @ Rev | Customer Lifecycle | Competitive Intelligence | Personalization | Product Marketing @ Austin, Texas
Country Manager at Kraft Foods @ Israel