Improver

Shirley Garti-Harel

AppllicationCare

Israel

Over 15 years of processes engineering CRM, Call Centers, and Contact Centers experience in a variety of industries, including international experience.

Currently partner at Application Care - a consultancy ans services provider for enterprise and SMB organizations, mainly in the broad area of CRM.

Services cover both technical and business aspects, as the CRM arena mixes both areas by definition.

Using self developed methodology that accelerates deployment and increases business and operational value.

Customers include large banks and credit card providers, telecom service providers, media Biotechnology and Hi-Tech.

Specialties:
CRM, Contact Centers, Sales and Service Operations, Complex Projects
Siebel, PeopeSoft, SalesForce, Microsoft Dynamics Genesys, Aspect Avaya

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Experience:

• Process Engineer (Bezeq)
• Consult (ApplicationCare)
• CTI and voice system manager (Partner Communications Ltd.)
• Partner (ApplicationCare Group)

Skills: