Senior System Analyst – Kaspersky @ Moscow
Digital Transformation C-level Principal Consultant
Berlin Metropolitan Area
I am currently living in Germany, I take pride in ability to effectively combine corporate values with personal and professional goals and work ethics.
I employ proactive management and strong leadership techniques to generate accomplishment-driven workplace environment, resulting in employee loyalty at all levels.
I am skilled in building and fostering strategic business relationships with C-level executives, creating client loyalty, and resulting increased revenues and bottom-line profitability.
Was the Vice President of Information Technology at Centro Global Solutions for over 5 years, i have over 20 years of experience in Digital Transformation, Information Technology, Omnichannel Customer Services/Support, Outsourcing and Offshoring industry; before joining Centro and for 12 years, i was working at Xceed Contact Center. Always been a key developer in the process of building clients' relations by providing unmatched Technical Services with the utmost clients' satisfaction.
I provide IT Strategic Planning and Development (IT, Voice, Networks, Security and Applications Development) to increase global presence, promote services and to exceed clients’ expectations.
I regularly works with Service Delivery, Sales, Account and Project Managers to win/implement any new business or to expand existing businesses. I negotiate with clients and vendors, analyze and recommend new technologies to the peer executive group to implement necessary tactics to achieve the marketing and business goals, this is to promote healthy growth for both the company and clients.
My experience in the field, research and communications skills qualified me to successfully complete many projects for major firms like Microsoft, Cisco, Oracle, EMC, du (a major mobile operator) with complex designs, implementations and projects inside Egypt, as well as the US, UK, Netherlands, Germany, Morocco and Philippines.
One of my main objectives is to develop new skills and knowledge within my team to continue to provide value for the company and clients.
✯ IT Strategic Global presence development
✯ Leadership, Business intelligence, Global Teams Management
✯ IT, Telecom and InfoSec Consultancy/Support/Operation Management
✯ IT and Telecom Projects Management
✯ Client Relationship IT/Telecom Management
✯ Cost Reduction
✯ Solutions Architecture
✯ Solutions Procurement
✯ Planning and Implementation
✯ Business Development and Sales Engagement