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Tsung-Yu (Darryl) Lee

Tsung-Yu (Darryl) Lee

Atlassian | Experienced Customer-focused Support Engineer. Dedicated to assist customer to success!🎯🚀

Amsterdam, North Holland

I'm a Support Engineer experienced in the SaaS and Networking industries. My ultimate goal is to assist the customers to success and build a long-lasting relationships with them! 🎯

In my role, I specialized and continued to hone my skills in providing in-depth technical support with interpersonal capability against different stakeholders, and collaborate across multi-functional teams to resolve the issues and develop solutions to fulfill the customer's operational needs. Analyze the customer's needs and process to feedback internally, publish knowledge base articles, coaching & assisting teammates and organize & conduct training are also my daily duties.

I found this work exciting, and it inspired me to move into the Customer Success so that I can leverage my experience and skills to help customers realize the value in their product subscriptions & guide them to over their hurdles.

My key skills include:
Operating System & Cloud
• Linux & Windows
• AWS & Azure
Scripting & Database
• SQL, Go, Python
• Javascript/HTML/CSS
Networking
• WAN/LAN, TCP/IP, Wi-Fi
• RESTful API
Containerization & Automation
• Docker
• Terraform
Soft Skills
• Technical Support/Training
• Customer Service & Onboarding
• Customer Needs Analysis
• Problem Solving

Experience Brief:
🇹🇼 Taiwan
3+ years in 4ipnet Inc., a Taiwanese business network appliance brand, where I founded my experience with Tech Support for Unix-based Wi-Fi network appliance, Escalation Management, Training Producing/Executing, Pre-sales/Solution Engineering, Account Management, and Business Development.

🇬🇧 United Kingdom
1+ years in Arcadyan Technology Limited, a Taiwanese broadband OEM solution supplier. I offered the on-site support for British Telecommunications and Everything Everywhere OEM projects/products. I Intensively collaborated across multi-functional teams based in Taiwan.

🇳🇱 The Netherlands
2+ years (and onward) in Atlassian B.V. as a Support Engineer for Opsgenie and StatusPage. In this stage, my potentials are unleashed🚀. Not only I acquired solid technical knowledge in Cloud, Containerization, Web data interaction, and Scripting , but also my soft skills are elevated through the seamless teamwork across teams, being creative on solution composition across multi-products, and so on.


Experience:

  • Tech Support Engineer (4ipnet)
  • Field Application Engineer(Part-Time) (Autotrak)
  • Sr. Technical Support Engineer (4ipnet)
  • UK & EU Technical Support Engineer/Field Application Engineer (Arcadyan)
  • Support Engineer (Atlassian)
  • Technical Sales Manager (4ipnet)

Skills:

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