Improver

Victoria Maklakova (Skitsko)

Customer satisfaction and Quality Director CIS

Moscow, Moscow

Experienced Director Customer Satisfaction with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in DMAIC, Process Engineering, Quality Auditing, Failure Mode and Effects Analysis (FMEA), and Strategic Planning. Strong operations professional graduated from Lomonosov Moscow State University (MSU).

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Experience:

• Certification Specialist (3M)
• Business Excellence Manager (Philips)
• Quality Manager (Eltra-Termo)
• Customer satisfaction and Quality Director CIS (Schneider Electric)
• Head Of Business Excellence, Quality and Regulatory departments (Philips)

Skills:

• 5S
• ISO
• Process Engineering
• Quality Systems
• Lean Manufacturing
• FMEA
• Process Excellence
• Lean Sigma
• Continuous Improvement
• Kaizen
• Six Sigma
• Strategic Planning
• Process Improvement
• Quality Auditing
• Quality Management
• Quality System
• DMAIC