-Great personal and communication skills
-Excellent team work skills and one-man show
-Technical support and IT consulting
-Hands-on experience with Windows/Linux/Mac OS environments


2019 IT support engineer, Broadcom inc.
IT service in EMEA (Europe, Middle East, and Asia) team.

Software and Hardware troubleshooting
User administrating (about 600 users in Israel +remote users)
New software presentation and training (“IT clinic”) of users (onboarding)
Integration process
Security management of endpoint devices ,such as LAPS, AD, Symantec, etc.,
Testing for new and updated SW, debugging
Mobility services
Full support for video conference technologies
Onboarding IT flow for new employees
Upgrade solutions and documentations of workflow
Creating knowledge bases and documentation
SLA workflow and support

.2010 -2019 june
IT service in one of the biggest government institutions of Israel (Sea Port).
Role is about to support Hardware and software, management and full support, Active Directory routine, Installations and upgrades (manually and by deployment), Troubleshooting and networking

2017 - experience as QA engineer in private projects (mobile tests are based on Android and IOS) (STP, STD building and maintaining), manual tests and creating STR to the client


2008 -2010
Support center team Leader. Work included operation if technical support center, training and preparation presentations, training customers, hiring new people to the team. It includes also software installation and full support, remote control help, firmware updates. The main point
Of technical support centre were printer solutions, network printing and troubleshooting, training works, administrating and dealers support. (Samsung Printers and Scanners – Calanit)




2007-2008
A senior representative in technical support "call center". The Role included repairing glitches, Technical solutions, installation different software and support to business customers and private, too." /> -Great personal and communication skills
-Excellent team work skills and one-man show
-Technical support and IT consulting
-Hands-on experience with Windows/Linux/Mac OS environments


2019 IT support engineer, Broadcom inc.
IT service in EMEA (Europe, Middle East, and Asia) team.

Software and Hardware troubleshooting
User administrating (about 600 users in Israel +remote users)
New software presentation and training (“IT clinic”) of users (onboarding)
Integration process
Security management of endpoint devices ,such as LAPS, AD, Symantec, etc.,
Testing for new and updated SW, debugging
Mobility services
Full support for video conference technologies
Onboarding IT flow for new employees
Upgrade solutions and documentations of workflow
Creating knowledge bases and documentation
SLA workflow and support

.2010 -2019 june
IT service in one of the biggest government institutions of Israel (Sea Port).
Role is about to support Hardware and software, management and full support, Active Directory routine, Installations and upgrades (manually and by deployment), Troubleshooting and networking

2017 - experience as QA engineer in private projects (mobile tests are based on Android and IOS) (STP, STD building and maintaining), manual tests and creating STR to the client


2008 -2010
Support center team Leader. Work included operation if technical support center, training and preparation presentations, training customers, hiring new people to the team. It includes also software installation and full support, remote control help, firmware updates. The main point
Of technical support centre were printer solutions, network printing and troubleshooting, training works, administrating and dealers support. (Samsung Printers and Scanners – Calanit)




2007-2008
A senior representative in technical support "call center". The Role included repairing glitches, Technical solutions, installation different software and support to business customers and private, too." />

Improver

Contact Details

E-mails & Phone

Andrey Ariel Slonim

Andrey Ariel Slonim

IT Support Administrator and end user specialist

Israel

IT support engineer with 15 years of experience in Hi Tech and Public industry. MCSE certificated.

-Multi-tasks skills and and "out of the box" vision
-Great personal and communication skills
-Excellent team work skills and one-man show
-Technical support and IT consulting
-Hands-on experience with Windows/Linux/Mac OS environments


2019 IT support engineer, Broadcom inc.
IT service in EMEA (Europe, Middle East, and Asia) team.

Software and Hardware troubleshooting
User administrating (about 600 users in Israel +remote users)
New software presentation and training (“IT clinic”) of users (onboarding)
Integration process
Security management of endpoint devices ,such as LAPS, AD, Symantec, etc.,
Testing for new and updated SW, debugging
Mobility services
Full support for video conference technologies
Onboarding IT flow for new employees
Upgrade solutions and documentations of workflow
Creating knowledge bases and documentation
SLA workflow and support

.2010 -2019 june
IT service in one of the biggest government institutions of Israel (Sea Port).
Role is about to support Hardware and software, management and full support, Active Directory routine, Installations and upgrades (manually and by deployment), Troubleshooting and networking

2017 - experience as QA engineer in private projects (mobile tests are based on Android and IOS) (STP, STD building and maintaining), manual tests and creating STR to the client


2008 -2010
Support center team Leader. Work included operation if technical support center, training and preparation presentations, training customers, hiring new people to the team. It includes also software installation and full support, remote control help, firmware updates. The main point
Of technical support centre were printer solutions, network printing and troubleshooting, training works, administrating and dealers support. (Samsung Printers and Scanners – Calanit)




2007-2008
A senior representative in technical support "call center". The Role included repairing glitches, Technical solutions, installation different software and support to business customers and private, too.


Experience:

  • Information Technology Support Administrator (Broadcom Inc.)
  • Technical Support Team Leader (Calanit Carmon)
  • IT Support Specialist (Ashdod Industrial Sea Port)

Skills:

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