Improver

Barbara Lecis (白乐心 )

Customer Success Manager

United Kingdom

Barbara has excellent communication skills developed through her prospecting/qualifying experience at HubSpot and her current consultant role in a Chinese company. She has a very strong business and marketing acumen, shown in becoming a trusted advisor for her customers and prospects at HubSpot, as well as helping her Chinese Clients finding trading and investment opportunities abroad. She loves supporting Companies in employing the best strategy to grow better. Interpersonal skills, storytelling and presentation skills are her forte. She has a proven track record of effective project management , shown in training, research and market development projects She developed a strong cultural awareness, knowledge and passion about contemporary China, shown in completing an M.Phil in Chinese Studies at Trinity College Dublin ( 1 Semester at Peking University) . She speaks perfect English and Italian, and Upper-intermediate Chinese.

---

Experience:

• Emea Customer Success Manager (TechTarget)
• CATI interviewer (Behaviour & Attitudes)
• Sales Consultant & Parterships Manager (华夏农企咨询顾问公司)
• Associate Tech Customer Support Specialist (HubSpot)
• Business Development Representative (HubSpot)

Skills:

• Microsoft Office
• Microsoft Word
• Microsoft PowerPoint
• Leadership
• PowerPoint
• Customer Service
• Public Speaking
• Research
• Editing
• Marketing
• Event Management
• Teamwork