Customer Success Leader | I help companies scale their Customer Success, Support and Delivery @ Hoboken, New Jersey
Managing Consultant | Speaker | Mentor | Trainer | Author
As a driven, poised professional with over 20 years of professional experience, I am skilled in establishing lasting relationships with stakeholders and developing and administering policies to ensure operational excellence. I expertly design and execute business strategies, plans, and procedures; set goals for business growth and success; and manage large-scale projects focused on IT program management and business analysis strategy. I lead both large and small delivery teams providing technology improvements to organizations, and am experienced in delivering high-priority IT and non-IT projects on time and within budget.
A few of my career highlights include:
• Successfully implementing the Anambra State Government State Employee Attendance System for 70K civil and public servants which resulted in reducing the need for government funding.
• Creating a statewide database for government planning, collections of internal generated revenue, sharing of resources, issuance of biometric identity cards with unique state numbers for residents of the state.
• Integrating all transactional databases for the state and identifying a management database platform for all government agencies which resulted in an increase in state revenue by 80% annually.
• Leading a team of Project Managers, Software Developers, and Operations Executives to implement a mobile payment platform for Chams that was approved by the Central Bank in Nigeria. After successful approval in principle (AIP), the Central Bank also granted a final license to operate as a mobile payment operator, increasing sales by 70%.