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Garrett Straight

Garrett Straight

Senior Technical Support Engineer at Tableau Software

Seattle, Washington

I am a Senior Technical Support Engineer working primarily with enterprise customers of Tableau’s server and desktop products, proactively assisting them with post-sales installation, configuration and set up tasks. I provide consultation and support to customers assisting them with post-sales installation, data connectivity, performance and analysis of data. I am responsible for taking a leadership role working with the Support team to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, I routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful..


Experience:

  • IT Infrastrucure Security Analyst (TCS)
  • IT Infrastrucure Analyst / Deployment Consultant (Snohomish County PUD)
  • Senior Technical Support Engineer (Tableau Software)
  • Information Technology Security Specialist - Kaiser Permanente (Murphy & Associates, Inc.)
  • Information Technology Specialist (HCL Technologies (Infrastructure Services Division))

Skills:

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