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Gemma Lane

Gemma Lane

Global Product Support Service Instructor at Pall Corporation

Greater Portsmouth Area

A highly experienced L&D professional with 20 years’ experience in a worldwide pharmaceutical, manufacturing and biotechnology environment.

Striving to support colleagues’
in their personal development, whilst enhancing their knowledge and skillsets through coaching.

Key strengths include strategic thinking, with the ability to gain trust and engagement through the promotion of learning and development. A strong advocate of performance culture with proven ability to drive this within a training compliance framework along with a solid belief in maintaining the right attitude, skills, and behaviours to continually improve work practices.

CIPD qualifications at Level 7 discipline in Human Resource and Development.

Designing e-learning and training events within Pall’s Product Support Team. Delivering training events to EMEA - Field Service Engineers (FSE) both remotely and face to face. Designed a learning solution for each product to support FSEs whilst delivering trying to customers.

Site Training Lead at Pfizer,
SME of the Training Quality Standard with a robust knowledge of processes for training in a cGMP environment.

Conducting training needs analysis and managing budgetary requirements of up to £70k.

Human Performance Lead, leading a cross functional team of 30 practitioners in applying human performance methodologies when errors occur, to ensure that there is a robust corrective and preventative actions (CAPA) applied.

Colleague coach and mentor through change management and personal career development.

Project lead and SME for SAP SuccessFactors Learning Management System. Curriculum development for technical and development skills across a manufacturing site.

Skilled in training design, development and delivery. Presentation skills with a blended learning approach being applied to development and compliance skills training. Delivery of training to audiences on a 1:1 basis, group skills and computer training delivery and classroom delivery setting with an audience of 30.

Additional skills include:
Communication with a high EQ across all levels in a highly matrix organisation.
Stakeholder management during site wide projects.
Investigation, change control, management report writing and procedure author.


  • Technical Trainer (Pfizer)
  • Site Training Lead (Pfizer)
  • Organisational Learning Leader (Pfizer)
  • Machine Operator (Wyeth BioPharma)
  • Global Product Support Service Instructor (Pall Corporation)


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