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Joe Jelson

Joe Jelson

Customer Experience Manager at Glassbox | The Most Secure Digital CX Orchestration Solution

Salem, New Hampshire

I am a Digital Analytics professional focused on providing actionable insights on web, mobile and eCommerce channels. I have helped build the analytics capability at multiple companies to help them transition towards a more data driven approach.

I have a long history of evangelizing improvement opportunities, both internally and externally, to advocate for the needs of customers, insides sales and channel partners/distributors at startups , medium sized and large companies.

My professional passion is helping teams establish a culture of testing and voice of the customer analysis to continuously optimize our strategies to provide the best user experiences possible by iteratively improving customer interactions.


  • Senior Web Specialist/Team Lead (Dell)
  • Digital Marketing Data Analyst (Kaspersky Lab)
  • Senior Business Data Analyst (Philips Health Systems)
  • Director of Web Analytics (Sallie Mae)
  • Customer Experience/Business Insights Manager (Glassbox | The Most Secure Digital CX Orchestration Solution)


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