Improver

Contact Details

E-mails & Phone

Luke Antrim 🇨🇦

Luke Antrim 🇨🇦

IT Support Manager II @ Amazon Web Services (AWS) | Dedicated Servant Leader | Change Management | Employee Relations Specialist

Canada

Employee Relations, Change Management, Operations, IT Support, Learning and Development Manager with over 10 years of experience. I have a unique passion for leadership and have a very strong belief in personal development. I have a strong need to learn and be curious about knowledge. I do not believe in settling for second best, and believe ownership is the key to success. I have become very inventive and outside thinking without sacrificing quality and standards. As a Manager, Leader and facilitator, these roles pushed me to step outside of the box and engage new/existing employees.

At Amazon (AWS), I currently manage and support over 16+ direct reports (Engineers and Associates) in day-to-day operations and development. I have the unique role of supporting an entire country, from Vancouver -> Montreal and everywhere in between. This circumstance has provided me with a diverse team in three different time-zones. Managing performance and engagement is paramount to their success. I have been successful at hiring and developing our people, currently I have built the team from 14 to 20 and promoted an IC > Manager. I am also apart of the Connect@YVR Committee at Amazon. Connect@Amazon is a group of passionate and curious Amazonians who seek to develop their skills and network through professional and social experiences. Through our professional development events you will learn new skills, work out how to navigate your career at Amazon and hear from senior and experienced leaders on a range of topics relevant for your professional growth. Our professional development events are facilitated through regular speaker series, leadership panels, roundtables and more formal networking events.

As a Manager within the Technical Support Team @ Shaw Communications, I led a team of over 200 reports, including Digital eCare and Phone Technical Support Agents. I successful hired and developed some of the best agents and leaders in my career. Pre-covid, over 60% of my workforce worked at home, which creates demand for outside the box thinking and leading a whole new way! During the 2021 COVID-19 pandemic, 100% of my organization was at home, leading remotely has it’s challenges, however this pandemic brought out my creative side and was able to maintain employee engagement and performance during a very difficult time. During my time as an HR Facilitator, I strategically onboarded and integrated outsourced, third-party clients into the Shaw support structure. This included near-shore and off-shore call-centres.


Experience:

  • IT Support Manager (Amazon Web Services (AWS))
  • Board of Directors - Sales, Marketing and Social Media | @ViRaiders (VI Raiders Football)
  • Operations Change Leader, TMO (Shaw Communications)
  • Dock Operations Crew (Harbour Air Seaplanes)
  • Manager, Service Activation and Support (Shaw Communications)
  • Supervisor, Customer Care (Shaw Communications)
  • HR Facilitator, Training (Shaw Communications)

Skills:

People also viewed these profiles

People also viewed these profiles

Linoy Alkobi

BI & Data Engineer Team Lead at Papaya Global @ Israel

People also viewed these profiles

Sydney Schuit

Sr. Associate Brand Manager | Emerging Cereal Brands @ Minneapolis, Minnesota

People also viewed these profiles

Yael Eden

Ingénieur QA chez Locusview @ Israel