Improver

Mallory Trudell

UX Designer - Speech at Amazon

Greater Seattle Area

A Nebraska girl living in the Pacific Northwest, I find comfort and inspiration in the mountains, trees, fog, and rain. My primary interest in life is consuming stories, be it from books, TV and movies, or real stories from real people. I love learning about customers: what their goals are, how they feel, how they process information and come to conclusions. I'm specifically a VUI designer because I think words are important. Words connect, divide, influence, comfort, hurt, heal. And the ways people use words! It's as varied and unique as people themselves, which means there's always something to be learned, some insight to be gained.

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Experience:

• Independent Consultant (The Pampered Chef)
• User Interface Designer (West Interactive)
• Data Service Manager (West Corporation)
• Client Relationship Manager (West Corporation)
• Dialogue Designer (West Interactive)
• UX Designer - Speech (Amazon)
• Work Study (Morningside College)

Skills:

• Vendor Management
• English
• Telecommunications
• IVR
• Customer Experience
• Microsoft Publisher
• Software Documentation
• Leadership
• Program Management
• Call Centers
• Contact Centers
• Microsoft Office
• Keynote
• Project Management
• Management
• CRM
• Visio
• Time Management
• Research
• Microsoft Excel
• Customer Service
• Customer Relationship Management (CRM)
• PowerPoint
• Call Center
• Coaching
• Customer Satisfaction