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Roderick L.

Roderick L.

Director, IT Audit

Singapore

Please send invite to Roderick_Low@yahoo.com No IDK.

►►►22 people have recommended Roderick◄◄◄

►►►ITIL v3, CoBIT 4.1 Foundation, MCP, CISM, CRISC and CISA Certified◄◄◄

• Senior level IT professional with best in class support experience, certified and proven track record in IT Strategy, IT Operations, IT Service Desk, IT Governance and IT Audit

• Motivated achiever with demonstrable initiative in driving business process improvements in the technical support sections that has local and global support impact

• Outstanding project manager who coordinates communications, information and highly skilled professionals to meet technology needs and evaluate progress while assuring smooth, efficient projects and activities

• Strong customer service orientation with excellent negotiation skills and consistently strives to understand the customers’ perspective to achieve win-win results without compromising principles and processes

• Exceptional problem solver with keen ability to resolve technical and business issues as well as find solutions where others have failed

Functional:
- Regional IT Manager, IT Support, Applications Support, Head of IT
- IT Strategy Planning and Implementation
- KPI and Balance Scorecard
- IT Core Banking batch processing & operations
- IT Service Desk/Helpdesk Management
- Project Management
- Interviewing/Hiring
- Major Incident Management
- Team management for Regional helpdesk teams, IT operations and security access operations
- Stakeholder management
- Disaster Recovery Plan
- MAS Technology Risk Management (TRM)
- IT Audit

Technical:
- MS Windows 98/2000/XP/Server/SQL6.5,2000/Office Suite
- Hyperion Enterprise 4.3
- Helpdesk Systems (Vantive,BridgeTrak,CA Unicenter ServiceDesk, Remedy)
- Infrastructure Operations
- End user computing

Certifications:
- CISA Certified (Top 20%)
- CRISC Certified
- CISM Certified
- ITIL v3 Foundation Certified
- COBIT 4.1 Foundation Certified
- Microsoft Certified Professional (MCP)


Experience:

  • Director, IT Audit (MOH Holdings Pte Ltd (Singapore))
  • Regional IT Operations Manager (ANZ)
  • Vice President, Head of IT (Bank of New York Mellon)
  • Group IT Infrastructure Architect >> Head Of IT Audit (Golden Agri-Resources Ltd)
  • Director, Head of Information Technology (Natixis)

Skills:

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