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Shashi Kumar Thangadurai (ITIL, PSM I)

Shashi Kumar Thangadurai (ITIL, PSM I)

Experienced IT Service Management practitioner


1. IT Service Delivery professional with 12 years of experience in delivery of IT services for conglomerates such as Thomson Reuters and Johnson & Johnson.

2. Proficient in Incident, Problem and Change Management and possess sound knowledge of ITIL processes such as Service Transition and Service Operation.

3. Experienced in leading global IT operations teams supporting and managing cloud computing, applications, wide area / local area networks and system administration.

4. Well versed in the following:

- Project Management
- Professional Scrum Master (PSM I)
- Business Requirements Analysis
- Major Incident Management
- Problem Management
- Change Management
- Business Communication
- Team Collaboration
- Strategic Business Planning
- Complex Problem Solving


  • Application Support Engineer - Real-Time Technology Group (Thomson Reuters)
  • Operations Manager - Real-Time Technology Group (Thomson Reuters)
  • Global Service Manager - Johnson & Johnson Technology (Johnson & Johnson)
  • Network Engineer (Viewqwest Pte Ltd)


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