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Todd Alexander Wilson

Todd Alexander Wilson

Help Desk Manager | Help Desk Supervisor | Help Desk Services Manager | IT Support Supervisor | User Support Manager | IT End User Support Services | Windows Desktop Support

Greater Philadelphia

Accomplished professional with over 15 years of information technology end user support experience, system administration, and help desk. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects, and supporting new application rollouts. Certified in 9 knowledge areas including Windows, MAC OS X, Azure, Amazon Web Services, and Microsoft Office 365 Committed to providing efficient, high-quality support,


Experience:

  • Information Technology Assistant (End User Support) (CUNY New York City College of Technology)
  • IT Associate I (Senior Systems Administrator) (CUNY New York City College of Technology)
  • Information Technology Contractor (Penn Medicine, University of Pennsylvania Health System)
  • Help Desk Manager (Philadelphia Museum of Art)
  • IT Technician (Mount Sinai Health System)
  • Desktop Service Representative (Help Desk Analyst) (The Graduate Center, City University of New York (CUNY))

Skills:

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