Improver

Todd Winton

Development Manager at CTSI Global

Memphis, Tennessee

PMP IT PROJECT MANAGEMENT

Solutions-focused, results-oriented IT professional with 10+ years' experience leading system and application implementation projects and support, constantly managing the needs of the customer, the team, and the project. Impressive record of achievement in designing, building, implementing, maintaining, troubleshooting, repairing, and updating state-of-the-art applications and systems to precisely meet customer / organizational needs. Outstanding communication skills; interface effectively with senior management, staff, peers, and users. MBA Graduate. PMP certified.

CORE COMPETENCIES / TECHNICAL PROFICIENCIES

Hardware / Software Applications Debugging / Optimization Broadband Technologies

Project Lifecycle Management Remote Access Solutions Service Delivery Performance

Helpdesk Troubleshooting & Support Process Improvements Customer Service Orientation

Specialties: active directory, b2b, billing, broadband, budgeting, cisco, computer hardware, customer relations, delivery, edge, gateway, human resources, leadership, linux, microsoft access, microsoft exchange, microsoft office, microsoft windows, networking, nortel, operating systems, pc support, pc systems, process engineering, project planning, proposal writing, protocols, real time, routers, sap, sla, smtp, switches, tcp/ip, unix, vpn,

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Experience:

• IT Project Manager (Diversified Systems Resources)
• Business Analyst (FedEx Freight)
• Development Manager (CTSI-Global)
• Tier II Helpdesk Analyst (ConocoPhillips)
• Tier II Help Desk Technician (Sykes)

Skills: